Refund policy

This policy is part of our Terms of service.

7-day money-back

If you are a new customer, you can ask for a full refund within 7 days of your first payment, for any reason. We will not ask you to justify it.

The money-back applies once per company, to its first purchase. It does not apply to renewals, to users added later, or to a company that has used it before.

How to ask

Send a message within the 7 days to:

• WhatsApp: +91 95946 78500, or
• Email: [email protected]

Include your company name and the mobile number or email on the account. We confirm your request within 2 working days.

When and how you are paid

We refund the full amount to the original payment method within 7 working days of confirming your request. Your bank or card issuer may take a few more days to show it.

When the refund is confirmed, your account’s access ends. You can export your data before that; we keep it for 90 days in case you change your mind, then delete it, as our Terms of service describe.

After the first 7 days

• Payments for a plan period are not refundable, in full or in part.
• If you stop renewing, your access continues until the end of the period you paid for. There is no charge after that.
• If you remove users during a period, the change applies from your next renewal; there is no refund for the current period.

If we end the Service

If we stop offering the Service, or end your access without you having breached our terms, we refund the fees you prepaid for the time after access ends.

Questions

Write to [email protected] or message +91 95946 78500 on WhatsApp. For complaints, contact our Grievance Officer as set out in the Privacy policy.

Also read: Privacy policy, Terms of service, Refund policy.